Ordering & Minimums
What is your minimum order quantity (MOQ)?
We keep things simple. Most products have no strict MOQ, allowing you to order exactly what your business needs. Some brands may require case‑quantity ordering, which is clearly shown on our website..
Do you have a minimum spend?
No
Can I mix products to meet the minimum spend?
Absolutely. You can mix across all categories — organic, vegan, Fairtrade, free‑from, natural, and speciality products.
Do you offer tiered pricing?
Yes. We offer volume‑based discounts and brand‑specific promotions throughout the year.
Pricing & Payment
Do you offer a wholesale price list?
Yes — we operate a transparent pricing policy – the prices you see on the website are the trade prices.
Do you offer bulk discounts?
Yes — discounts are available on pallet deals and other higher volumes.
What payment methods do you accept?
We accept card payments, bank transfers, and approved credit terms.
Do you offer payment terms?
Yes — 30‑day credit terms are available for approved trade accounts. The first three orders are on a proforma basis.
Shipping & Delivery
What are your delivery costs?
Delivery starts from £7.95, with free delivery on orders over £80.
How long does delivery take?
Orders are dispatched within 1–3 working days, depending on stock availability.
Do you offer pallet deliveries?
Yes — pallet deliveries are available for larger orders.
Do you ship internationally?
Yes — we supply retailers and distributors worldwide.
Can you help with Export Docs and Re-labelling?
Yes – we have been consolidating for over 20 years.
Lead Times & Stock Availability
Do you keep stock?
Yes — we hold thousands of speciality lines in stock, including leading natural, organic, vegan, and Fairtrade brands.
What if an item is out of stock?
You’ll be notified at checkout, of if we find this at the picking stage, we will email you with an offer for alternatives or back‑order options where available.
Product Information
Are your products certified?
Yes — we supply products that are certified organic, Fairtrade, vegan, halal, kosher, gluten‑free, and more. Certification details are listed on each product page.
Do you provide product data sheets?
Yes — full product specifications, allergen information, and nutritional data are available on request.
What Certifications do you hold?
We hold many ..the most notable being SALSA, SOIL Association & FLO Certified.
Branding, Packaging & Merchandising
Do you provide POS materials?
Yes — many of our brands offer POS support, including posters, shelf talkers, and digital assets.
Can we use your product images?
Yes — approved stockists may use our product images for online and in‑store marketing.
Returns, Damages & Refunds
What if items arrive damaged?
Please notify us within 48 hours with photos, and we will arrange a collection and replacements or credit.
Do you accept returns?
Due to the nature of food and health products, we cannot accept returns unless the goods are faulty.
Account Management
Will we have an account manager?
Yes — every trade customer receives dedicated support from our wholesale team.
How do we place repeat orders?
You can order via our website, email, or by contacting your account manager directly.
Compliance & Documentation
Do you provide allergen and nutritional information?
Yes — all documentation is available on request and compliant with UK food regulations.
Do you have product liability insurance?
Yes — we maintain full product liability coverage.
Marketing & Support
Do you promote your stockists?
Yes — we highlight retailers who champion natural, organic, and ethical products.
Can we collaborate on promotions?
Absolutely — we regularly support retailers with seasonal campaigns and brand‑led promotions.
INFORMATION PACK
About Premcrest
Premcrest is one of the UK’s leading wholesale distributors of healthy, natural, organic, vegan, free‑from, Fairtrade, and speciality products. For over 50 years, we’ve supplied retailers, independents, and distributors with ethical, sustainable, and high‑quality goods.
Our Product Categories
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Organic
Vegan
Free‑From
Fairtrade
Natural & Wholefoods
Healthy Snacks
Ethical Beverages
Eco‑friendly Household Products
Why Retailers Choose Premcrest
Trusted distributor for 50+ years
Thousands of certified products
Competitive wholesale pricing
Fast delivery
Ethical & sustainable sourcing
Dedicated account support
Minimum order value: 0
Free delivery over £80
Volume discounts available
Pricing & Minimums
Shipping
Dispatch within 1–3 working days
UK & international delivery
Pallet options available
Support
POS materials
Product data sheets
Marketing support
Dedicated account manager
Contact
enquiries@premcrest.co.uk
+44 1274 481 481
www.premcrest.co.uk
